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Complaints and Disputes
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Complaints

In a first stage, all complaints in relation to the use of Newturf services must be addressed to: help.palamax@gmail.com.

We will always do our utmost to send a response within the next 72 hours following receipt of your email. All complaints will be dealt with fairly and independantly.

No claims will be considered more than 3 months after the date of the complainant's gaming transaction.
Disputes

In case of any complaint which is not resolved at a first stage procedure, our Customer Support department will ensure that customers are told the name and status of the person at Palamax B&G Limited to contact about their complaint, this person having a Gambling Commission Personal Licence. In this second instance, the complaint will have to be sent in writing at:
Palamax B&G Ltd
18 Bentick Street
London
W1U 2ET

No disputes will be considered more than 3 months after the date of the complainant's gambling transaction.
Independent Third Party

Customers whose disputes are not resolved to their satisfaction by use of the complaints may approach an Independent Adjudication Service of their choice. Palamax B&G Limited is committed to fair play, open and transparent should the need arise for adjudication.
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Newturf.com is licensed and regulated by the UK Gambling Commission - Number: 000-007796-R-104371-00. The Random Number Generator (RNG), scaling, and mapping algorithms used (in small proportion) in the transmission from one generation to another of genetic factors (heredity algorithms, breeding virtual racehorses) have been independantly evaluated as fair and not predictable. Pool betting on virtual races is restricted to UK & Ireland residents only.




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